TERMS OF TRADE
Goods
The buyer agrees that they are responsible for any duty, tariff, taxes, and expenses associated with importing products purchased from us when shipping internationally. All taxes and duties are the sole responsibility of the purchaser; these fees are not included in the shipping costs.
All orders require payment in full prior to production.
All orders shipped within the US are sent via FedEx, USPS, or UPS. All international orders are sent via FedEx, DHL, USPS, and UPS.
Please refer to the item’s production time. Once a made-to-order item is completed, each order’s processing time to ship is within approximately 1-5 business days.
We cannot guarantee delivery times; however, you should receive your delivery within 7-10 working days from the shipment date within North America.
We ship worldwide and to all international destinations. International delivery times vary between 7 – 21 days depending on your location.
If you would like a shipping time to estimate for your purchase and you are outside of the regular destination countries, please contact us and we will give you a more precise shipping estimate and quote for your destination.
Platform Studio is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control.
Platform Studio takes all necessary precautions to ensure packages are safe for delivery, it is not liable for damage during transit or for non-delivery once the package has been handed over to the shipping provider.
For local courier services, please contact us prior to your purchase for an accurate quote.
Tracking information will be provided with every order, though the buyer assumes all responsibility once the order has left our premises. Platform Studio is not responsible for a replacement or refund if an item is damaged, lost or stolen during transit (shipping and courier services).
Packages refused by customs and returned to the studio will be subject to our restocking fee of 10% per item, and shipping costs will not be refunded. If a credit card is used to place the refused order, we will also be unable to refund the 2.9% processing fee. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.
Platform Studio does not accept returns or offer exchanges. Once an order is placed, cancellation is permitted within 24 hours of purchase.
All product and invoice prices are initially set in USD (United States Dollar), which is the Studio’s base currency.
Services
We provide concept development, material research, sourcing & curating, and production coordination. Services are tailored to the needs of each project. All scopes and deliverables will be outlined and agreed upon in writing prior to project start
All services require a signed agreement and a non-refundable deposit to begin work. Full payment terms are outlined in each individual service agreement.
Payment schedules for services may vary depending on project size and duration and will be clearly stated in the project proposal. All pricing is in USD.
Service Cancellation, due to the time and planning involved in our service-based work, cancellations are not permitted once a project is underway. In the event of exceptional circumstances, please contact us directly. Deposits are non-refundable.
Platform Studio retains all rights to original concepts, sketches, and designs developed during the design process, unless otherwise negotiated in writing.
We reserve the right to document and share completed work (with respect for privacy and client confidentiality), unless otherwise requested.
Respective client will receive tailored, and detail signed agreement prior to project start.
PRIVACY POLICY
Last updated: June 26, 2025
This Privacy Policy describes how platformstudio.world (the “Website”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Website, or sign up for our newsletter.
1. Contact
If you have questions, need more information about our privacy practices, or would like to make a complaint, please contact us: general@platformstudio.world
2. Collecting Personal Information
We collect certain information when you visit the Website, make a purchase, or sign up for marketing communications. This includes data about your device, interaction with the site, and information necessary to process orders.
“Personal Information” refers to any data that can identify an individual.
Types of information we collect:
1. Device Information
Purpose: To load the Website accurately and perform analytics
Source: Automatically from your device
Shared with: Shopify
Data: IP address, browser version, device type, time zone, pages viewed, search terms, interactions with the site
2. Order Information
Purpose: To process orders, deliver products, communicate with you, and screen for fraud.
Source: Provided by you during checkout.
Shared with: Shopify, payment and shipping providers.
Data: Name, billing and shipping address, payment details (processed securely), email, phone number.
3. Marketing and Newsletter Subscription
Purpose: To send updates, product news, and promotional content, only if you opt in
Source: Provided by you through forms or checkout opt-in
Shared with: Klaviyo (our email service provider).
Data: Name (if provided), email address.
You can unsubscribe at any time by clicking the link in any marketing email or contacting us.
Legal Basis for Processing (EU/UK Residents)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your Personal Information under the following lawful bases:
Contract: To fulfill an order or deliver requested services
Consent: For marketing or newsletter subscriptions
Legal obligation: To comply with tax or accounting laws
Legitimate interests: To improve website performance and customer experience, unless those interests are overridden by your rights.
International Transfers
We may transfer your Personal Information to the United States and other jurisdictions outside your country of residence. These transfers are supported by Standard Contractual Clauses or other lawful safeguards. Our service providers, including Shopify, Klaviyo, and Webflow, use legally approved mechanisms for data transfer.
For more details, please refer to:
Shopify:
https://www.shopify.com/legal/dpa
Klaviyo:
https://www.klaviyo.com/legal/data-processing-addendum
Cookies and Tracking
We use cookies and similar technologies to enable core site functions, perform analytics, and deliver relevant marketing.
- Analytics cookies help us understand site usage.
- Essential cookies are required for shopping and security.
- Marketing cookies allow us to deliver email and on-site promotions.
- You can manage cookies through your browser or via the cookie banner (if enabled).
Minors
The Website is not intended for children under the age of 13. We do not knowingly collect Personal Information from children. If you believe a child has provided data to us, please contact us for removal.
Security
We implement technical and organizational safeguards to protect your data, including encrypted transmissions (HTTPS), access controls, and secure infrastructure via our third-party platforms. However, no method of transmission or storage is completely secure.
Data Retention
We retain Personal Information related to orders for as long as required for tax, legal, or contractual purposes. We retain email marketing data until you unsubscribe or request deletion.
We generally retain order records for up to 7 years for accounting and compliance purposes.
Your Privacy Right (United States)
Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the right to:
- Access the personal information we hold.
- Request correction or deletion.
- Opt out of targeted advertising or data sharing.
- Limit the use of sensitive information (if collected).
- We do not sell personal data in exchange for money.
- To exercise these rights, please contact:
Your Rights (EU/UK/Swiss Residents)
You have the right to:
- Access the personal data we hold.
- Correct or delete your data.
- Object to or restrict certain processing.
- Request portability of your data.
- Withdraw consent for marketing at any time.
To exercise these rights, contact:
Marketing Consent and Preferences
We only send marketing emails if you opt in during checkout or through a signup form. You can unsubscribe anytime.
For users in Germany, Austria, and Switzerland, we use double opt-in to confirm marketing subscriptions. For all other countries, single opt-in may be used where permitted.
Lodging a Complaint
If you believe your data rights have been violated, you can contact your local data protection authority. Examples include:
United Kingdom: https://ico.org.uk
European Union: https://edpb.europa.eu/about-edpb/board/members_en
California: https://cppa.ca.gov